Refund Policy

At Saint Germain Coffee & Co. , we take pride in delivering high-quality coffee products and experiences. Due to the nature of our products and services, all sales are final. This policy outlines how we handle refunds, replacements, and related concerns.

1. All Sales Are Final

All purchases made through Saint Germain Coffee & Co, including but not limited to:

• One-time coffee orders

• Monthly subscription orders

• Custom or bulk coffee services (including event favors)

• Paid events, workshops, and coffee tastings

are non-refundable. By completing a purchase, you agree to this policy.

2. Replacements for Damaged or Defective Products

While we do not offer refunds, we stand behind the quality of our products.

If your order arrives damaged or defective:

• You must contact us within [48 hours] of delivery

• Provide clear photos of the product and packaging

If approved, we may offer a replacement shipment at no additional cost. Replacement approval is at our sole discretion.

3. Incorrect Orders

If you receive the wrong item, please contact us within [48 hours] of delivery. If verified, we will arrange for a replacement.

4. Subscription Orders

Subscription orders are billed automatically on a recurring basis.

• All subscription charges are non-refundable once processed

• It is the customer’s responsibility to manage, pause, or cancel their subscription before the next billing cycle

We do not issue refunds for forgotten or unused subscriptions.

5. Events & Coffee Tastings

All ticket purchases for events, workshops, and coffee tastings are final and non-refundable.

If you are unable to attend:

• Tickets may be transferable (if applicable)

• In certain cases, we may offer store credit or rescheduling options at our discretion

6. Custom & Bulk Orders

Custom orders (including branded coffee, event favors, or bulk purchases) are made specifically for you and are non-refundable once production has begun or the order has been completed.

7. Discounts & Store Credit

In select situations, we may offer:

• Store credit

• Discounts on future purchases

These are provided at our discretion and are not guaranteed.

8. Limitations

We reserve the right to deny replacements, credits, or future service in cases of:

• Repeated claims

• Suspected misuse or abuse of our policies

• Failure to follow the terms outlined above

9. Contact Us

If you have any concerns about your order, please contact us